About 211

About 211

211 is Canada’s primary source of information on government and community based health and social services.

211’s award winning service helps people navigate the complex network of human services quickly and easily, 24 hours a day, 7 days a week, in over 150 languages. 211 connects people to the right information and services, making their pathway to care, help, and resources a guided and trusted one, and helps Canadians become more engaged with their communities for better health and wellbeing. 211 recognizes the diverse needs of Canadians and provides specialized support for a number of key communities including Indigenous Peoples, newcomers and LGBTQ+ people.

211 is available in a variety of mediums including phone, chat, website, and text in different regions – dial 2-1-1 or visit 211.ca to connect to community services.

You can trust 211

211 aspires to connect people with the appropriate information and services, enhance Canada’s social infrastructure, and enable people to fully engage in their communities.

You do not have to give your name or personal details to ask for information.

United Way Centraide Canada and the 211 National Service Provider Network pride themselves in serving communities across Canada and upholding the highest ethical standards in our interactions and accuracy in our listings.

What do 211 users have to say?

In provinces where customer satisfaction surveys were conducted:

  • 97% (96.6%) would call again or recommend 211 to a friend or family member;
  • 89% (88.5%) of callers received the referral they needed;
  • 95% of callers were either satisfied or very satisfied with the overall 211 service.