A male inquirer, experiencing intimate partner violence, contacted 211 via text. They were afraid of their partner finding the referrals. The Service Navigator asked if the inquirer was safe at the time of texting, and they were. The Navigator and the inquirer decided that the Navigator would email the inquirer’s friend to prevent the abuser […]
A 211 caller said he wanted to stop his substance use. He worried about his resolve getting weaker without support, and wanted to get services in Moncton that could help him with addiction recovery. The Service Navigator began the call by allowing the client to share his story. She asked questions to understand his exact […]
A 211 caller said she was a single parent to a daughter in her early teens who had anxiety and an eating disorder; her behaviours worsened since her father had passed away. The mother stated she was seeking residential care for her daughter. She said she struggled to know what to do as she was […]
A senior called 211 and explained that her adult son with a disability had received an eviction order and was refusing to leave or accept help. She was terrified—either she would have to leave her senior apartment for a two-bedroom she couldn’t afford, or her son would end up on the streets. She was very […]
A 211 Service Navigator answered a call from an older adult in Saint John, New Brunswick. They were requesting many resources regarding dental services, home repairs, financial assistance for seniors with low incomes and health care expense assistance. The underlying issue was financial; their lack of financial means made it difficult to afford some of […]
