{"id":40,"date":"2019-04-24T01:48:44","date_gmt":"2019-04-24T01:48:44","guid":{"rendered":"http:\/\/hilarious-eel.w5.wpsandbox.pro\/?page_id=40"},"modified":"2026-03-20T17:29:18","modified_gmt":"2026-03-20T17:29:18","slug":"data","status":"publish","type":"page","link":"https:\/\/211.ca\/fr\/data\/","title":{"rendered":"Donn\u00e9es"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"40\" class=\"elementor elementor-40\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-856674f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"856674f\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f6b33f0\" data-id=\"f6b33f0\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-63cc66b elementor-widget elementor-widget-heading\" data-id=\"63cc66b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Besoins identifi\u00e9s<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cec32e1 elementor-widget elementor-widget-text-editor\" data-id=\"cec32e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Avec des centaines de milliers d\u2019appels, de clavardages et de courriels adress\u00e9s au 211 chaque ann\u00e9e, le syst\u00e8me de services 211 offre un aper\u00e7u en temps r\u00e9el des besoins, des d\u00e9fis et des lacunes de services rencontr\u00e9s par de nombreuses communaut\u00e9s \u00e0 travers le Canada. Au-del\u00e0 de l\u2019aide apport\u00e9e aux personnes pour s\u2019orienter vers les soutiens disponibles, les donn\u00e9es du 211 jouent un r\u00f4le essentiel pour informer les gouvernements, les fournisseurs de services et les partenaires communautaires sur les tendances \u00e9mergentes, les besoins non combl\u00e9s et les points de pression sur les syst\u00e8mes.<\/p><p>Les donn\u00e9es ci-dessous refl\u00e8tent les besoins pour lesquels les gens recherchent activement de l'aide, qu'il s'agisse de logement, de s\u00e9curit\u00e9 alimentaire, de sant\u00e9 mentale ou de soutien financier. Elles contribuent \u00e9galement \u00e0 orienter des d\u00e9cisions communautaires et strat\u00e9giques plus adapt\u00e9es, \u00e9quitables et efficaces. Consultez ci-dessous le tableau de bord des donn\u00e9es sur les besoins de 211 Canada ainsi que le R\u00e9pertoire des services communautaires 211. Vous pouvez \u00e9galement acc\u00e9der \u00e0 notre <a href=\"#requests\">formulaire de demande de donn\u00e9es<\/a> et \u00e0 notre <a href=\"#data-dictionary\">dictionnaire de donn\u00e9es<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-04bcfee elementor-widget elementor-widget-heading\" data-id=\"04bcfee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Tableaux de bord des donn\u00e9es<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e0759c elementor-widget elementor-widget-text-editor\" data-id=\"9e0759c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Ce tableau de bord fournit des renseignements sur le r\u00e9seau 211 au Canada. Plus pr\u00e9cis\u00e9ment, il indique ce que cherchent les personnes qui communiquent avec le 211, ainsi que le nombre et la nature des ressources vers lesquelles on les a dirig\u00e9es.<\/span><\/p><p><span style=\"font-weight: 400;\">Le tableau de bord d\u00e9pend des donn\u00e9es collect\u00e9es par les fournisseurs de services. Le 211 est un service complexe de navigation communautaire qui comporte des facettes multiples et changeantes. La port\u00e9e et le fonctionnement des services varient selon la r\u00e9gion. Pour cette raison, le tableau de bord peut seulement donner une id\u00e9e des tendances.<\/span><\/p><p><span style=\"font-weight: 400;\">Ses donn\u00e9es sont limit\u00e9es \u00e0 la fois par la qualit\u00e9 de l\u2019information fournie par la client\u00e8le et de celle saisie par les fournisseurs de services 211. Les donn\u00e9es brossent un tableau ponctuel qui peut s\u2019\u00e9carter d\u2019autres sources d\u2019information en raison de variations dans les d\u00e9finitions, les m\u00e9thodes de collecte des donn\u00e9es et les pratiques de saisie des donn\u00e9es. Le tableau de bord \u00e9voluera \u00e0 mesure que de nouveaux renseignements seront recueillis et que le r\u00e9seau 211 \u00e9voluera.<\/span><\/p><p><span style=\"font-weight: 400;\">Toutes les donn\u00e9es incluses dans le tableau de bord sont sujettes \u00e0 changement. <\/span><span style=\"font-weight: 400;\"><a href=\"#data-dictionary\">Cliquez ici<\/a> pour consulter le dictionnaire de donn\u00e9es du 211.<\/span><\/p><p style=\"text-align: center;\"><a href=\"https:\/\/app.powerbi.com\/view?r=eyJrIjoiY2FhM2I1OGYtNWYwYi00NjE5LWJiYmEtZjk5MTY2MzdjNDg5IiwidCI6IjZkMzNmOWI4LWFmZmMtNDFkMy05Njk4LTFhNzZjOGE1Yzc1OSJ9\" target=\"_blank\" rel=\"noopener\">Ouvrez le rapport qui suit en mode plein \u00e9cran<\/a><\/p><p><iframe title=\"211 Canada Data Dashboard\" src=\"https:\/\/app.powerbi.com\/view?r=eyJrIjoiY2FhM2I1OGYtNWYwYi00NjE5LWJiYmEtZjk5MTY2MzdjNDg5IiwidCI6IjZkMzNmOWI4LWFmZmMtNDFkMy05Njk4LTFhNzZjOGE1Yzc1OSJ9\" width=\"1024\" height=\"1060\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\"><\/span><\/iframe><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-51ec0f5 elementor-widget elementor-widget-heading\" data-id=\"51ec0f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">R\u00e9pertoire des services communautaires du 211<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0701115 elementor-widget elementor-widget-text-editor\" data-id=\"0701115\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<span style=\"font-weight: 400;\">Les conseill\u00e8res et conseillers du 211 utilisent une base de donn\u00e9es dans laquelle figurent plus de 150 000 programmes (offerts par des organismes communautaires, des organismes de sant\u00e9, des gouvernements ou des municipalit\u00e9s) pour renseigner et aiguiller les appelantes et appelants vers l\u2019aide qu\u2019il leur faut.<\/span>\n\n<span style=\"font-weight: 400;\">Cliquez sur les points ci-dessous pour explorer le jeu de donn\u00e9es du 211.<\/span>\n\n<iframe width=\"700\" height=\"600\" allow=\"local-network-access; geolocation\" title=\"211 Canada v2\" src=\"https:\/\/211canada.maps.arcgis.com\/apps\/mapviewer\/index.html?configurableview=true&#038;webmap=5be9c2fb2cbc45c7b7166526b0d5c0bd&#038;theme=light&#038;scroll=false&#038;center=-90.78575076679644,49.738918816587926&#038;scale=36978595.474472\" ><\/iframe>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-9e265ca elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9e265ca\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-373b9b8\" data-id=\"373b9b8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-deb79b2 elementor-widget elementor-widget-heading\" data-id=\"deb79b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Demandes de donn\u00e9es<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-3681d13 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3681d13\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-87959a2\" data-id=\"87959a2\" data-element_type=\"column\" data-e-type=\"column\" id=\"requests\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f60b67c elementor-align-center elementor-widget elementor-widget-button\" data-id=\"f60b67c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/findhelp.knack.com\/211-data-sharing-portal#data-requests-submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-external-link-alt\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M432,320H400a16,16,0,0,0-16,16V448H64V128H208a16,16,0,0,0,16-16V80a16,16,0,0,0-16-16H48A48,48,0,0,0,0,112V464a48,48,0,0,0,48,48H400a48,48,0,0,0,48-48V336A16,16,0,0,0,432,320ZM488,0h-128c-21.37,0-32.05,25.91-17,41l35.73,35.73L135,320.37a24,24,0,0,0,0,34L157.67,377a24,24,0,0,0,34,0L435.28,133.32,471,169c15,15,41,4.5,41-17V24A24,24,0,0,0,488,0Z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Soumettre une demande de donn\u00e9es<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-a38da4f\" data-id=\"a38da4f\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-05880d3 elementor-widget elementor-widget-text-editor\" data-id=\"05880d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Vous pouvez soumettre une demande pour obtenir les donn\u00e9es brutes servant \u00e0 produire le tableau de bord du 211 Canada.  Nous avons soutenu le travail de nombreux partenaires des secteurs public, priv\u00e9 ou \u00e0 but non lucratif et du milieu universitaire en leur donnant acc\u00e8s aux donn\u00e9es du 211. Les donn\u00e9es du service 211 peuvent \u00eatre fournies au moyen d\u2019une interface API, sous une forme compatible avec les syst\u00e8mes d\u2019information g\u00e9ographique ou dans des fichiers Excel. <a href=\"https:\/\/findhelp.knack.com\/211-data-sharing-portal#data-requests-submit\" target=\"_blank\" rel=\"noopener\">Veuillez soumettre votre demande<\/a> sur notre portail de communication des donn\u00e9es<\/span><span style=\"font-weight: 400;\">.<\/span><\/p><p><span style=\"font-weight: 400;\"><a href=\"\/fr\/impact-stories\/\">Cliquez ici<\/a> pour en apprendre davantage sur les initiatives utilisant les donn\u00e9es du 211<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b9b28e elementor-widget elementor-widget-heading\" data-id=\"7b9b28e\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"case-studies\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Dictionnaire de donn\u00e9es<\/h3>\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-56946b6 e-grid e-con-boxed e-con e-parent\" data-id=\"56946b6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cf3ebfb elementor-widget elementor-widget-text-editor\" data-id=\"cf3ebfb\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"data-dictionary\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Pour travailler efficacement avec les donn\u00e9es du service 211, il est important de comprendre sa terminologie. Par exemple, les termes \u00ab ressources \u00bb (resources), \u00ab besoins \u00bb (needs) et \u00ab besoins non satisfaits \u00bb (unmet needs) sont quelques-uns des termes que vous voudrez comprendre pour tirer le meilleur parti de nos tableaux de bord et des jeux de donn\u00e9es sous-jacents.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-09f015f elementor-align-center elementor-widget elementor-widget-button\" data-id=\"09f015f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/findhelp.knack.com\/211-data-sharing-portal#public--data-dictionary\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-external-link-alt\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M432,320H400a16,16,0,0,0-16,16V448H64V128H208a16,16,0,0,0,16-16V80a16,16,0,0,0-16-16H48A48,48,0,0,0,0,112V464a48,48,0,0,0,48,48H400a48,48,0,0,0,48-48V336A16,16,0,0,0,432,320ZM488,0h-128c-21.37,0-32.05,25.91-17,41l35.73,35.73L135,320.37a24,24,0,0,0,0,34L157.67,377a24,24,0,0,0,34,0L435.28,133.32,471,169c15,15,41,4.5,41-17V24A24,24,0,0,0,488,0Z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Examiner le dictionnaire de donn\u00e9es<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Needs Identified With hundreds of thousands of calls, chats, and emails to 211 each year, the 211 service system provides a real-time window into the needs, challenges, and service gaps experienced by people across Canada. Beyond helping individuals navigate supports, 211 data plays a critical role in informing governments, service providers, and community partners about [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/pagebuilder.php","meta":{"zakra_sidebar_layout":"stretched","zakra_remove_content_margin":false,"zakra_sidebar":"customizer","zakra_transparent_header":"0","zakra_logo":0,"zakra_main_header_style":"default","zakra_menu_item_color":"","zakra_menu_item_hover_color":"","zakra_menu_item_active_color":"","zakra_menu_active_style":"","zakra_page_header":true,"footnotes":""},"class_list":["post-40","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/211.ca\/fr\/wp-json\/wp\/v2\/pages\/40","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/211.ca\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/211.ca\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/211.ca\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/211.ca\/fr\/wp-json\/wp\/v2\/comments?post=40"}],"version-history":[{"count":188,"href":"https:\/\/211.ca\/fr\/wp-json\/wp\/v2\/pages\/40\/revisions"}],"predecessor-version":[{"id":3710,"href":"https:\/\/211.ca\/fr\/wp-json\/wp\/v2\/pages\/40\/revisions\/3710"}],"wp:attachment":[{"href":"https:\/\/211.ca\/fr\/wp-json\/wp\/v2\/media?parent=40"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}