Impact

Impact by the Numbers

Every year, hundreds of thousands of people reach 211 for support with housing, food, mental health and financial assistance. Our anonymized data helps partners understand needs and act on them. You can access our 211 data dashboard here.

150,000+
Community Services in the 211 Directory

5000+
Mental Health Services

1000+
Gender-based Violence Support Services

600,000+
Contacts per Year

30%+
Increase in 211 Volume during COVID

25%
211 Contacts related to Basic Needs

Every Connection Tells a Story

Every day across Canada, 211 connects people to support and helps communities navigate complex systems to find the help they need, when they need it. Behind every call, chat, and search is a story of connection and a snapshot of impact.

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