Impact by the Numbers
Every year, hundreds of thousands of people reach 211 for support with housing, food, mental health and financial assistance. Our anonymized data helps partners understand needs and act on them. You can access our 211 data dashboard here.
150,000+
Community Services in the 211 Directory
5000+
Mental Health Services
1000+
Gender-based Violence Support Services
600,000+
Contacts per Year
30%+
Increase in 211 Volume during COVID
25%
211 Contacts related to Basic Needs
Every Connection Tells a Story
Every day across Canada, 211 connects people to support and helps communities navigate complex systems to find the help they need, when they need it. Behind every call, chat, and search is a story of connection and a snapshot of impact.
