Five million Canadians gain access to 211

OTTAWA – This year, five million Canadians will gain access to the health and social services information network 211. Expansion of the award-winning multi-channel service to Greater Montreal and across Saskatchewan increases 211’s reach to more than 26 million Canadians.

The celebration of this expansion, scheduled to go live in April, will be a focus of this year’s 211 Day, which occurs annually on February 11. On that day, 211 service providers, partners including United Way Centraide, and service agencies will raise awareness of the service in their area.

This expansion improves access to help more Canadians reach the broad range of social and non-clinical health services in communities across the country. 211 provides a single source of information for Canadians looking for help,” said Bill Morris, National Director, Public Policy & Government Relations for United Way Centraide Canada. “United Way Centraide supports 211 because we know that everyone needs help at some point in their lives. 211 enables people to overcome challenges and to build resilience.

With the launch of 211 service in Montreal, all major Canadian cities, with the exception of Winnipeg, will have access to 211. This makes finding local community, government and health services easier than ever.

In addition to dialing 2-1-1, increasingly people can use web chats, text, and online resource catalogs to connect to social services.

We are excited to bring the service to five million more Canadians in 2018 and look forward to continued growth with the ultimate goal of providing 211 to all Canadians,” said Morris.

Residents should always call 9-1-1 for a life-threatening emergency, when a property is in danger or a crime is in progress that requires the police, fire or paramedic services.

About 211 & United Way Centraide

211 is a three-digit number that helps Canadians navigate the complex network of human services quickly and easily, 24 hours a day, 7 days a week, in more than 150 languages. United Way is a proud partner in offering the award-winning service in communities across the country. Through its partnership with 211 and investment in hundreds of community programs, United Way Centraide works to improve lives locally.