PHILAB: 211 Teams playing critical role during COVID-19 Pandemic

On April 29, The Canadian Philanthropy Partnership Research Network released an article studying 211’s role in responding to COVID-19 in communities across Canada.

We have been part of emergency response partnerships in the past but to a much smaller scale compared to what’s happening now,” said Sue Wilkinson, Executive Director of Findhelp/ 211 Central. “This has been a real test for us in how we can position ourselves. We believed in our capacity. We believed in what we could offer. And we believed in the work of our system. But, I don’t think others totally understood or bought into what 211 could offer them until we had the opportunity to prove ourselves.”